GRI G3 Application Level Statement GRI 3.12

mecu Limited commissioned Net Balance Management Group Pty Ltd (Net Balance) to provide an external third party review of the Global Reporting Initiative’s (GRI) G3 Sustainability Reporting Guidelines Application Level of the mecu 2007 Sustainability Report. Specifically, adherence of the report to the key types of standard disclosures (Strategy and Profile; Management Approach; Performance Indicators) was examined. Adherence to the GRI requirements was classified during our review as PC-Partial Conformance; C-Conformance; NA-Not Applicable; and NR-Not Reported.

When the conformance levels are compared to the GRI G3 Standard Disclosure Criteria Table for determining the Application Level, the following observations are made:

• For the G3 Profile Disclosure Output, mecu either reports on each core indicator or indicates the omitted indicators and explains the omission in the GRI Content Index. Partial Conformances are regarded as items reported.
• For the G3 Management Approach Disclosures output, mecu has the management approach for each indicator category reported or omissions explained.
• For the G3 Performance Indicator & Sector Supplement Performance Indicators output, mecu either reported on the required indicators or provided reasons for omission.
• mecu’s report was externally assured.

According to the above observations, mecu’s Application Level has been classified by Net Balance as A+. An Application Level of A+ recognises mecu as an advanced reporter who has developed sophisticated reporting systems based on the GRI Framework, and is looking to communicate this to its stakeholders.

On behalf of the review team 8th October 2007 Melbourne, Australia Terence Jeyaretnam Director, Net Balance & Lead CSAP (IRCA UK)

Adherence to Standard Disclosures

Adherence to the GRI requirements was marked by a:

• “C” for Conformance
• “PC” for Partial Conformance; and
• “NR” for Not Reported.

GRI G3 standard disclosures

	GRI No.	Description	mecu 2007 Sustainability Report Status	Comments (as appropriate)
STRATEGY & PROFILE		Disclosures that set the overall context for understanding mecu’s performance such as its strategy, profile, and governance.
Strategy and Analysis	1.1	Statement from the most senior decision-maker of the organization.	C
	1.2	Description of key impacts, risks, and opportunities.	C
Organisational Profile	2.1	Name of the organization.	C	Throughout document
	2.2	Primary brands, products, and/or services.	C
	2.3	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	C
	2.4	Location of organization’s headquarters.	C
	2.5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	C
	2.6	Nature of ownership and legal form.	C
	2.7	Markets served (including geographic breakdown, sectors served, and types of customers / beneficiaries).	C
	2.8	Scale of the reporting organization	C
	2.9	Significant changes during the reporting period regarding size, structure, or ownership	C
	2.10	Awards received in the reporting period.	C
Report Profile	3.1	Reporting period (e.g., fiscal/calendar year) for information provided.	C
	3.2	Date of most recent previous report (if any).	C
	3.3	Reporting cycle (annual, biennial, etc.)	C
	3.4	Contact point for questions regarding the report or its contents.	C
Report Scope and Boundary	3.5	Process for defining report content.	C
	3.6	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).	C
	3.7	State any specific limitations on the scope or boundary of the report.	C	Specified throughout Report
	3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.	C
	3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.	C
	3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement	C	Specified throughout Report
	3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.	C
GRI Content Index	3.12	Table identifying the location of the Standard Disclosures in the report.	C
Assurance	3.13	Policy and current practice with regard to seeking external assurance for the report	C
Governance	4.1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	C
	4.2	Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization’s management and the reasons for this arrangement).	C
	4.3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	C
	4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	C
	4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance).	C
	4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	C
	4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.	C
	4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	C
	4.9	Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Include frequency with which the highest governance body assesses sustainability performance.	PC
	4.10	Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.	C
Commitments to external initiatives	4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	PC	Whilst not specifically discussed in the report, the Precautionary Principle is embedded in mecu’s sustainability policy.
	4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.	C
	4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organizations	C
Stakeholder Engagement	4.14	List of stakeholder groups engaged by the organization.	C
	4.15	Basis for identification and selection of stakeholders with whom to engage.	C
	4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.	C
	4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.	C
MANAGEMENT APPROACH & PERFORMANCE INDICATORS		A concise disclosure on the Management Approach with reference to the economic aspects of: economic performance; market place; and indirect economic impacts.
Economic (EC) Performance Indicators: Economic Performance	EC1	Economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.(Core)	C
	EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change. (Core)	C
	EC3	Coverage of the organization's defined benefit plan obligations. (Core)	C
	EC4	Significant financial assistance received from government. (Core)	C	None
EC Performance Indicators: Market Presence	EC5	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. (Additional)	NR	mecu operates solely within Australia Minimum wage requirements are established in the Credit Union Award 1998. Salaries are determined using a range of external benchmarks (for example, the Australasian Mutuals Institute Salary Survey), and are reviewed annually to ensure that they are competitive with industry standards.
	EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. (Core)	C
	EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. (Core).	C
EC Performance Indicators: Indirect Economic Impacts	EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. (Core)	NR	mecu does not provide infrastructure investments and services.
	EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts. (Additional)	PC	Described through out the Delivering Value section. However, Report does not evaluate indirect impacts
Environmental (EN) Performance Indicators: Materials	EN1	Materials used by weight or volume. (Core)	PC	Reports on paper usage, waste generation, energy consumption, travel, and water and land usage.
	EN2	Percentage of materials used that are recycled input materials. (Core)	PC	Reports on paper with recycled input materials and other initiatives as per Waste Reduction Action Plan
EN Performance Indicators: Energy	EN3	Direct energy consumption by primary energy source. (Core)	C
	EN4	Indirect energy consumption by primary source. (Core)	C
	EN5	Energy saved due to conservation and efficiency improvements. (Additional)	PC	Initiatives discussed as case studies, although resultant savings not quantified.
	EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. (Additional)	PC	Initiatives discussed, but not reductions achieved.
	EN7	Initiatives to reduce indirect energy consumption and reductions achieved. (Additional)	PC	Initiatives discussed, but not reductions achieved.
EN Performance Indicators: Water	EN8	Total water withdrawal by source. (Core)	C
	EN9	Water sources significantly affected by withdrawal of water. (Additional)	NR	Not relevant to mecu’s operations.
	EN10	Percentage and total volume of water recycled and reused. (Additional)	PC	Water saving and recycling initiatives discussed, but percentages and volumes not reported.
EN Performance Indicators: Biodiversity	EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. (Core)	NR	mecu does not currently operate, own or lease near any area with a high biodiversity value. However, mecu will be reporting against this GRI once the land bank is established.
	EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. (Core)	NR	mecu does not currently operate, own or lease near any area with a high biodiversity value therefore this GRI is not relevant. However,mecu will be reporting against this GRI once the land bank is established.
	EN13	Habitats protected or restored. (Additional)	NR	mecu will be reporting against this GRI once the land bank is established.
	EN14	Strategies, current actions, and future plans for managing impacts on biodiversity. (Additional)	PC
	EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. (Additional)	NR	Not relevant to mecu operations.
EN Performance Indicators: Emissions, Effluents, and Waste	EN16	Total direct and indirect greenhouse gas emissions by weight. (Core)	PC	Report on CO2 emissions for energy usage only.
	EN17	Other relevant indirect greenhouse gas emissions by weight. (Core)	PC	Report on CO2 emissions for travel only.
	EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved. (Additional)	PC
	EN19	Emissions of ozone-depleting substances by weight. (Core)	NR	mecu does not currently measure these as use of ozone-depleting substances is no longer permitted in Australia .
	EN20	NOx, SOx, and other significant air emissions by type and weight. (Core)	NR	mecu does not measure these emissions due to the nature of its operations.
	EN21	Total water discharge by quality and destination. (Core)	NR	mecu does not measure these emissions due to the nature of its operations.
	EN22	Total weight of waste by type and disposal method. (Core)	C	Breakdown of waste reported.
	EN23	Total number and volume of significant spills. (Core).	NR	Not deemed relevant due to the nature of mecu’s operations.
	EN24	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. (Additional)	NR	Not deemed relevant due to the nature of mecu’s operations.
	EN25	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. (Additional)	NR	Not deemed relevant due to the nature of mecu’s operations.
EN Performance Indicators: Products & Services	EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. (Core)	PC	Initiatives discussed, but extent of impact mitigation not reported.
	EN27	Percentage of products sold and their packaging materials that are reclaimed by category. (Core)	NR	Not relevant to mecu operations.
EN Performance Indicators: Compliance	EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. (Core)	NR	Not relevant to mecu operations.
EN Performance Indicators: Transport	EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. (Additional)	NR	Business travel reported.
EN Performance Indicators: Overall	EN30	Total environmental protection expenditures and investments by type. (Additional)	NR	Values not significant enough to be reported. May report against this GRI once land bank is established.
Human Rights (HR) Performance Indicators: Investment & Procurement Practices	HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. (Core)	NR	Covered by Ethical Lending & Investment. No significant investments to report.
	HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. (Core)	NR	Sustainability clauses with suppliers discussed. Human rights not specifically discussed.
	HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. (Additional)	PC	Initiatives discussed (Workplace Behaviour Policy), but no quantitative data reported.
HR Performance Indicators: Non-discrimination	HR4	Total number of incidents of discrimination and actions taken. (Core)	C
HR Performance Indicators: Freedom of Association & Collective Bargaining	HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. (Core)	PC	As per Human Resources Policies
HR Performance Indicators: Child Labour	HR6	Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. (Core)	NR	All human rights issues are dealt with through our Human Resources Policies and/or Credit Union Award 1998 (a Federal Award that provides an overriding industry standard).
HR Performance Indicators: Forced & Compulsory Labour	HR7	Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour. (Core)	NR	All human rights issues are dealt with through our Human Resources Policies and/or Credit Union Award 1998 (a Federal Award that provides an overriding industry standard).
HR Performance Indicators: Security Practices	HR8	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. (Additional)	NR	All human rights issues are dealt with through our Human Resources Policies and/or Credit Union Award 1998 (a Federal Award that provides an overriding industry standard).
HR Performance Indicators: Indigenous Rights	HR9	Total number of incidents of violations involving rights of indigenous people and actions taken. (Additional)	NR	All employees are considered equal and no specific guidelines and policies apply specifically to indigenous people.
Labour Practices & Decent Work (LA) Performance Indicators: Employment	LA1	Total workforce by employment type, employment contract, and region. (Core)	C
	LA2	Total number and rate of employee turnover by age group, gender, and region. (Core)	PC	Total turnover reported.
	LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. (Additional)	C
LA Performance Indicators: Labour/ Management Relations	LA4	Percentage of employees covered by collective bargaining agreements. (Core)	NR	Collective bargaining discussed. Percentage not assigned.
	LA5	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. (Core)	NR	The CU Award is silent in regards to significant operational changes – e.g. Merger. However, 4 weeks notice is given for  change of hours, work location, etc.
LA Performance Indicators: Occupational Health & Safety	LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. (Additional)	PC	OHS programs and Committees discussed, but not % represented.
	LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. (Core)	C
	LA8	Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. (Core)	C
	LA9	Health and safety topics covered in formal agreements with trade unions. (Additional)	NR	No formal agreements with trade unions.
LA Performance Indicators: Training & Education	LA10	Average hours of training per year per employee by employee category. (Core)	C
	LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. (Additional)	C
	LA12	Percentage of employees receiving regular performance and career development reviews. (Additional)	C
LA Performance Indicators: Diversity & Equal Opportunity	LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. (Core)	C
	LA14	Ratio of basic salary of men to women by employee category. (Core)	C
Product Responsibility (PR) Performance Indicators: Customer Health & Safety	PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. (Core)	NR	mecu does not currently have systems in place to track and evaluate the health and safety impacts of our financial products.
	PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. (Additional)	C	None to report.
PR Performance Indicators: Product & Service Labeling	PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. (Core)	PC
	PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. (Additional)	C
	PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. (Additional)	C
PR Performance Indicators: Marketing Communications	PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. (Core)	NR	All staff at mecu are responsible for compliance with policies, procedures, applicable laws and regulations including the Marketing and Development department. No incidence of non compliance were reported.
	PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. (Additional)	C
PR Performance Indicators: Customer Privacy	PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. (Additional)	C
PR Performance Indicators: Compliance	PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. (Core).	C	None
Social (SO) Performance Indicators: Community	SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. (Core)	C
SO Performance Indicators: Corruption	SO2	Percentage and total number of business units analysed for risks related to corruption. (Core)	NR	Covered via Fraud Control Policy consistent with the Australian Standards AS 8001-2003 Fraud and Corruption Control and AS 8004-2003 Whistleblower Protection Programs for Entities. Percentages not included as this covers the company in its entirety.
	SO3	Percentage of employees trained in organisation's anti-corruption policies and procedures. (Core)	C
	SO4	Actions taken in response to incidents of corruption. (Core)	NR	None
SO Performance Indicators: Public Policy	SO5	Public policy positions and participation in public policy development and lobbying. (Core)	C
	SO6	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. (Additional)	C
SO Performance Indicators: Anti-Competitive Behaviour	SO7	Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. (Additional)	C
SO Performance Indicators: Compliance	SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. (Core)	C

GRI Financial Services Sector - Environmental Supplement

	GRI No.	Description	mecu 2007 Sustainability Report Status	Comments
Supplementary Indicators:	F1	Description of environmental policies applied to core business lines.	C
Supplementary Indicators:	F2	Description of process(es) for assessing and screening environmental risks in core business lines.	C
Supplementary Indicators:	F3	State the threshold(s) at which environmental risk assessment procedures are applied to each core business line.	PC	mecu does not have such a procedure.
Supplementary Indicators:	F4	Description of processes for monitoring clients’ implementation of and compliance with environmental aspects raised in risk assessment process(es).	NR	mecu does not have systems in place to be able to track these impacts due to the nature of financial products.
Supplementary Indicators:	F5	Description of process(es) for improving staff competency in addressing environmental risks and opportunities.	C
Supplementary Indicators:	F6	Number and frequency of audits that include the examination of environmental risk systems and procedures related to core business lines.	PC
Supplementary Indicators:	F7	Description of interactions with clients/investee companies/business partners regarding environmental risks and opportunities	C	Stakeholder Engagement
Supplementary Indicators:	F8	Percentage and number of companies held in the institution’s portfolio with which the reporting organisation has engaged on environmental issues.	NR	Percentage not given, however, Ethical Lending and Investment policy is discussed.
Supplementary Indicators:	F9	Percentage of assets subjected to positive, negative and best-in-class environmental screening.	NR	Percentage not given, however, Ethical Lending and Investment policy is discussed.
Supplementary Indicators:	F10	Description of voting policy on environmental issues for shares over which the reporting organisation holds the right to vote shares or advise on voting.	NR	No policy exists in regards to Cuscal or Data Action shares held. As service based organisations there has never been an environmental issue requiring a vote by shareholders.
Supplementary Indicators:	F11	Percentage of assets under management where the reporting organisation holds the right to vote shares or advise on voting.	NR	Value of shares held in Cuscal and Data Action are immaterial in regards to % of assets under management.
Supplementary Indicators:	F12	Total monetary value of specific environmental products and services broken down according to the core business lines.	C
Supplementary Indicators:	F13	Value of portfolio for each core business line broken down by specific region and by sector.	NR	Portfolio discussed and broken down by environmental and social groupings which mecu finds more valuable than reporting portfolio by region and sector.

GRI Financial Services Sector - Social Supplement

	GRI No.	Description	mecu 2007 Sustainability Report Status	Comments
Supplementary Indicators: CSR Policy	CSR1	Describe social elements of the CSR policy, including corporate definition of CSR.	C
Supplementary Indicators: CSR Organisation	CSR2	Describe the structure and relevant CSR responsibilities, including explanation of the installed procedures.	C
Supplementary Indicators: CSR Audits	CSR3	Report on the number of audits and auditor hours.	PC	Audits discussed but hours not specified. Will endeavour to include this information in subsequent reporting.
Supplementary Indicators: Management of sensitive issues	CSR4	Describe procedures for handling issues sensitive to stakeholders and responsiveness.	PC
Supplementary Indicators: Non-compliance	CSR5	Report on the number of non-compliance incidents with any law or regulatory code of conduct.	C
Supplementary Indicators: Internal CSR Policy	INT1	Describe social responsibility issues covered in the company’s human resources policies.	C
Supplementary Indicators: Turnover & Job Creation	INT2	Staff Turnover: percentage of staff having left the company in a given year ([staff having left] / [staff at end of previous year] * 100). Not to be included are pension leaves and deaths.	C
Supplementary Indicators: Employee Satisfaction	INT3	Report on employee satisfaction, based on survey results, covering: ob security; remuneration & benefits; work/life-balance (including work pressure and stress); training & development; internal communication culture; company's social performance towards society.	C
Supplementary Indicators: Senior Management Remuneration	INT4	Report on remuneration of senior management and board of directors. Includes all compensation	C
Supplementary Indicators: Bonuses Fostering Sustainable Success	INT5	Report on bonuses that are not oriented purely towards short term financial success, but which contain additional sustainability elements,	C
Supplementary Indicators: Female-Male Salary Ratio	INT6	Report on ratio of female to male salaries including bonuses, etc. per hierarchy level.	C
Supplementary Indicators: Employee Profile	INT7	Report on employee profile per hierarchy level and country according to: gender; ethnicity (for countries where this issue is of high relevance); disability.	C
Supplementary Indicators: Charitable Contributions	SOC1	Report on contributions to charitable causes, community investments and commercial sponsorships.	C
Supplementary Indicators: Economic Value Added	SOC2	Economic value added by company's activities	C
Supplementary Indicators: Screening of Major Suppliers	SUP1	Report on policy and procedures to screen suppliers' social performance.	NR	Sustainability clauses with suppliers discussed this covers social elements although not specifically reported.
Supplementary Indicators: Supplier Satisfaction	SUP2	Report on supplier satisfaction with e.g., prompt payment, prices and treatment.	NR	Prompt payment reported. Although regular meetings are held, formal performance reviews by our suppliers were not done. mecu hopes to report against this GRI in subsequent reports.
Supplementary Indicators: Retail Banking Policy	RB1	Describe the social criteria applied by the reporting organisation in Retail Banking.	C
Supplementary Indicators: Lending Profile	RB2	Report on repartition of lending business, including industrial sectors and company sizes, with specific reference to lending related to small and medium sized enterprises.	C
Supplementary Indicators: Lending with High Social Benefit	RB3	Report on provision of tailored and innovative products and services applying special ethical/sustainability criteria, including provision of finance to deprived communities and applied interest rate (in relation to base rate). Report on total amount and percentage of total lending.	C
Supplementary Indicators: Underwriting Policy	INS1	Describe the social criteria applied by the reporting organisation in its underwriting policy.	NR	Not applicable to mecu's operations.
Supplementary Indicators: Customer Profile	INS2	Report on the customer base	NR	mecu does not deem this a material GRI to report against.
Supplementary Indicators: Customer Complaints	INS3	Report on the number of complaints received from customers. Comment on the issues of complaints (e.g., pricing, settling, exclusion).	PC	Customer complaints pertaining to the products of our insurance suppliers are reported. However, the number is not significant and did not need commentary.
Supplementary Indicators: Insurance with High Social Benefit	INS4	Report on provision of tailored and innovative products and services applying special ethical / sustainability criteria and applied interest rate (in relation to base rate). Report on total amount and percentage of total lending.	PC