contact us
At mecu we welcome feedback and also invite you to engage in conversation with us. So apart from responding and acting on your feedback, we also want to interact with you. After all it's you who drives our business.
So whether it's a compliment, a comment, constructive or otherwise that matters to you, it matters to us. So please feel free to contact us in any of the following ways:
| Telephone |
132 888 |
| eMail |
mail@mecu.com.au |
| Mail |
Private Bag 12, Kew VIC 3101 |
| Fax |
(03) 9853 9294 or if you're outside Australia +61 3 9853 9294 |
| Lost or stolen cards |
(02) 9959 7480 or 1800 224 004 (24 hours a day, 7 days a week) |
Drop into your nearest mecu service centre.
We'll get back to you as a priority (generally within one business day). But if you really have something to say NOW, then please pick up the phone and call 132 888 (8:00am to 6:00pm EDT, Monday to Friday),+61 3 9854 4666 from outside Australia for immediate action.
The date and time in Victoria is:
mecu has a formal 'Complaint and Dispute Resolution system' in place to ensure that your concerns are dealt with. Please have a read of our Complaint and Dispute Resolution Guide for further information.
