contact us

At mecu we welcome feedback and also invite you to engage in conversation with us. So apart from responding and acting on your feedback, we also want to interact with you. After all it's you who drive our business.

So whether it's a compliment, a comment, constructive or otherwise that matters to you, it matters to us. So please feel free to contact us in any of the following ways:

• By phone (is the quickest way) on 132 888
• By letter to our head office at Private Bag 12, Kew VIC, Australia 3101
• By fax on (03) 9853 9294 or if you're outside Australia, +61 3 9853 9294
• Click to contact us by email , or
• Drop into your nearest service centre

We'll get back to you as a priority (generally within one business day). But if you really have something to say NOW, then please pick up the phone and call 132 888 (8:00am to 6:00pm AEST, Monday to Friday),+61 3 9854 4666 from outside Australia for immediate action.

mecu has a formal 'Complaint and Dispute Resolution system' in place to ensure that your concerns are dealt with. Please have a read of our Complaint and Dispute Resolution Guide for further information.